Creating and Resolving an NCR

When something doesn't meet requirements — a failed weld, a hazard, a part that's out of spec — the worst outcome is that it gets noticed, mentioned, and then quietly forgotten. A Non-Conformance Report (NCR) is how you make sure that doesn't happen. It's a formal record of the problem that stays open, owned, and visible until it's actually resolved. NCRs are the backbone of quality in Flaggity.

Creating an NCR

1. 1 Open one directly from a failed inspection finding (the fastest path — the finding's detail and citation come along automatically), or create one from scratch in the NCRs area.
2. 2 Describe the non-conformance clearly and factually — what's wrong, where, and against which requirement or standard.
3. 3 Assign an owner so there's a single person accountable for driving it forward.
4. 4 Save. Flaggity stamps it with a sequential NCR number so it's traceable forever.

Resolving it

Once open, the NCR moves through a defined status flow toward closure rather than living in someone's head. The real work of *why it happened* and *what changed* is handled in a linked CAPA (Corrective and Preventive Action). When the corrective action is implemented and verified effective in the CAPA, the NCR reflects that progress automatically — for example moving to 'Corrective Action Implemented' — so the two stay in sync without double entry.

What happens next

An NCR almost always leads into a CAPA, because closing the symptom without addressing the root cause just means you'll see the same NCR again next month. If the problem is significant or customer-facing, that CAPA may take the form of an 8D report. Once the corrective action is verified and the NCR is closed, it stays in your records permanently as proof the issue was handled properly.

Common questions

Do I need an NCR for every finding? No — only for things that genuinely need to be corrected and tracked. Minor observations can be handled in a report. Reserve NCRs for non-conformances that require a fix and a record of that fix.

Can I delete an NCR I opened by mistake? NCRs are part of your immutable quality trail by design — they're not casually deleted, because an auditable system shouldn't let inconvenient records disappear. Resolve or close it appropriately instead.

Who can create and close NCRs? This is a quality function, so it sits with managers and admins rather than the floor inspector role. The owner you assign drives it, but the workflow respects your team's roles.